01
Profit & Cost Control
Food and beverage cost review, labor scheduling, purchasing, inventory routines, waste reduction and menu profitability.
30+ YearsHospitality and operations leadership
Financial FocusFood cost, labor, purchasing and revenue
Team DevelopmentTraining, accountability and service culture
Hampton RoadsLocal insight with a practical approach
SCORE for the Win!
The SCORE approach
Five levers. One stronger operation.
SCORE turns operational details into an actionable plan—so owners and managers can see where performance is slipping, what to prioritize and how to sustain improvement.
S · SERVICE
Build consistent standards, stronger leadership and memorable guest experiences.
C · COSTS
Improve food and beverage cost control, labor productivity, purchasing and waste.
O · OPERATIONS
Clarify systems, routines, accountability and day-to-day execution.
R · REVENUE
Review menu performance, pricing, catering opportunities and sales mix.
E · EXPERIENCE
Connect the guest journey, team culture and business results into one consistent standard.
SCORE for the Win!
How we help
Focused support. Practical solutions.
Engagements are designed around your operation, your goals and the decisions you need to make next.
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Operational Performance
Workflow and service assessments, SOPs, manager accountability, opening or relaunch support and execution plans.
03
Leadership & Training
Manager workshops, frontline service training, team communication and practical tools that leaders can use immediately.
04
Menu & Revenue Strategy
Menu mix and pricing analysis, promotions, revenue opportunities and clearer links between sales decisions and margins.
05
Banquets & Events
Event operations, banquet profitability, service standards, staffing plans and guest experience improvements.
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Club & Venue Operations
Support for private clubs, independent hotels, conference venues and hospitality teams with multiple revenue streams.
Flagship engagement
The 30-Day Restaurant Profit Review
A focused look at the operating levers that most directly affect your bottom line—followed by a prioritized action plan your team can put to work.
- Review food and beverage cost, purchasing and inventory practices
- Assess labor scheduling and productivity opportunities
- Evaluate waste controls and menu profitability
- Identify operational friction and quick wins
- Deliver a practical 90-day action plan with clear priorities
Introductory engagement · one location
$1,250
Designed for independent restaurants and smaller operators seeking an outside perspective and a clear plan.
Discuss Your OperationScope, access requirements and final fee confirmed in writing before work begins. Travel or additional locations may affect pricing.
A clear process
From questions to an action plan.
01 · Discover
Understand goals, current challenges, operating model and available data.
02 · Assess
Review key practices, metrics and opportunities with the people doing the work.
03 · Prioritize
Separate quick wins from longer-term improvements and assign ownership.
04 · Improve
Deliver a practical roadmap and support implementation where agreed.
SCORE FOUNDERLed by David McGowan, MBA
Experience from the floor to the financials.
David McGowan brings decades of hospitality leadership experience spanning food and beverage operations, restaurants, catering and events, cost controls, team development and guest satisfaction.
His approach combines hands-on operating experience with financial discipline and a teacher’s focus on making complex concepts practical. The goal is not a report that sits on a shelf—it’s a clear set of next steps your team can execute.
Based in Hampton Roads, Virginia. Supporting independent restaurants, private clubs, hotels and event venues.
Start a conversation
What could your operation do better?
Tell us what is keeping you up at night—costs, staffing, inconsistent service, menu margins or event execution. We’ll start with a practical conversation about your goals and whether SCORE is a fit.
Prefer to start with one specific challenge? Mention it in your email and we’ll take it from there.
Talk with SCORE
David McGowan, MBA
Founder · SCORE Hospitality Consulting LLC
Email: scorehospitalityllc@gmail.com
Phone: (757) 615-3054
Website: SCOREHospitality.com
LinkedIn: Connect with David
Email SCORE